I do my very best to produce quality bags that you will love. I want my customers to be completely happy with their bag.
If you are not completely satisfied, please get in contact within 7 days and I will be happy to find a solution. I will mend, replace or return for a full refund if returned in its original condition, unused or damaged, suitably and safely packed and shipped with recorded delivery.
Please note that custom, personalised orders and bespoke orders are non-refundable as they would have been made especially for you.